We had a great experience from start to finish. The online ordering process was easy and we used the live chat several times to ask questions. Two of the cars my husband had chosen to drive became unavailable, one at the last minute, and while it was disappointing, the staff really bent over backwards to make sure he was satisfied with the replacement choices. Our driving experience this past weekend was just awesome. I drove 3 cars and my husband ended up driving 5. All of the staff were friendly and helpful. The driving instructors give ongoing feedback to let you know when you're getting it right and help you improve if you're not. We both had a lot of fun. The only improvement we could suggest would be to offer a printout of the lap stats (lap time, peak speed) which we've received at other tracks.